Responsible Gambling at Loki Casino

At Loki Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our Australian players. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. Our Responsible Gambling policy is designed to help you stay in control and enjoy your experience responsibly.

Our Commitment to Responsible Gambling

Loki Casino operates under strict responsible gambling guidelines and supports the Australian Government's National Consumer Protection Framework for Online Wagering. We actively work to prevent problem gambling and provide tools, resources, and support to all our players.

Know the Signs of Problem Gambling

Problem gambling can affect anyone. It's important to recognise the warning signs early. You may have a gambling problem if you:

Spend more money or time gambling than you can afford
Find it difficult to stop or cut back on gambling
Gamble to escape stress, anxiety, or depression
Lie to family or friends about your gambling habits
Chase losses by continuing to gamble after losing money
Neglect work, family, or personal responsibilities due to gambling
Borrow money or sell possessions to fund gambling
Feel irritable or restless when trying to reduce gambling

If any of these signs apply to you, we strongly encourage you to use the tools available on this page or contact a support service immediately.

Responsible Gambling Tools

Loki Casino provides a range of tools to help you manage your gambling activity. You can access these tools at any time through your account settings or by contacting our support team.

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period.

Loss Limits

Set a maximum amount you are willing to lose over a defined period. This helps prevent chasing losses and keeps your gambling within a budget you are comfortable with.

Session Time Limits

Set a limit on how long you can play in a single session. Once your time limit is reached, you will be automatically logged out of your account.

Reality Checks

Enable periodic reminders that notify you of how long you have been playing and how much you have spent during your current session.

Cool-Off Period

Take a short break from gambling by activating a cool-off period of 24 hours, 48 hours, or up to 30 days. During this time, you will not be able to log in or place bets.

Self-Exclusion

If you feel you need a longer break, you can self-exclude from Loki Casino for a minimum period of 6 months or permanently. During self-exclusion, your account will be suspended, all marketing communications will be stopped, and you will not be able to create a new account. To request self-exclusion, contact our support team at [email protected] or via live chat available 24/7.

National Self-Exclusion — BetStop

Australia's National Self-Exclusion Register, BetStop, allows you to self-exclude from all licensed Australian online wagering services at once. Registration is free and can be done for periods ranging from 3 months to a lifetime. We strongly encourage players who are struggling with problem gambling to register with BetStop.

Visit BetStop — www.betstop.gov.au

Underage Gambling Prevention

Loki Casino strictly prohibits gambling by anyone under the age of 18. We verify the age and identity of all players during the registration process. If we suspect that a player is underage, we will immediately suspend their account pending verification.

If you share a device with minors, we recommend using parental control software to prevent access to gambling websites. The following services can help:

Support Organisations in Australia

If you or someone you know is experiencing gambling-related harm, free and confidential support is available 24 hours a day, 7 days a week through the following organisations:

Gambling Help Online
Free, confidential support for Australians affected by gambling.
Phone: 1800 858 858 (24/7, free call)
www.gamblinghelponline.org.au
Lifeline Australia
Crisis support and suicide prevention services.
Phone: 13 11 14 (24/7)
www.lifeline.org.au
Beyond Blue
Mental health support for anxiety, depression, and related issues.
Phone: 1300 22 4636 (24/7)
www.beyondblue.org.au
MensLine Australia
Telephone and online support for men with emotional health and relationship concerns.
Phone: 1300 78 99 78 (24/7)
www.mensline.org.au
Financial Counselling Australia
Free financial counselling for people experiencing financial difficulty related to gambling.
Phone: 1800 007 007
www.financialcounsellingaustralia.org.au

Tips for Gambling Responsibly

Set a budget before you start playing and stick to it
Only gamble with money you can afford to lose
Never chase your losses
Take regular breaks during your gaming sessions
Do not gamble when you are stressed, upset, or under the influence of alcohol or drugs
Balance gambling with other leisure activities
Keep track of the time and money you spend gambling
Treat gambling as entertainment, not as a source of income

Contact Our Responsible Gambling Team

Our dedicated Responsible Gambling team is available 24/7 to assist you with any concerns, help you set limits, or process a self-exclusion request. You can reach us through the following channels:

Email: [email protected]
Live Chat: Available 24/7 via the chat icon on our website

All responsible gambling requests are treated with the utmost confidentiality and are processed promptly by our trained support staff.

Last updated: June 2026